Shipping policy

Delivery destinations

We currently deliver online shop orders within Germany, to the Netherlands and to Switzerland.

Temporarily suspended EU delivery destinations

Shipping to private customers in other EU member states is currently temporarily suspended.

This is due to new requirements under Regulation (EU) 2025/40 on packaging and packaging waste (Packaging and Packaging Waste Regulation – PPWR) and the associated extended producer responsibility (EPR) obligations for cross-border deliveries.

In particular, deliveries to other EU member states may entail additional registration and representative requirements in the destination country. At European level, simplifications of these requirements or the suspension of certain representative obligations are currently under discussion.

We will reactivate the affected delivery countries as soon as the legal and administrative framework for smaller cross-border shipments has been clarified in a practical way.

Interested in delivery to a country that is not currently available? Please contact us directly at shop@weinkontorsommer.de. We are particularly happy to assess individual enquiries from business customers in the restaurant, hotel and retail sectors.

The delivery countries available at checkout always determine whether a direct order can be placed through our online shop.

Carrier

Shipping is generally by DHL Standard. Depending on the destination or shipment, we reserve the right to use a comparable carrier.

Express delivery is not currently offered as a standard service.

Shipping costs and delivery times

The delivery times below are estimated normal transit times after the shipment has been handed to the carrier.

The binding shipping costs for your order will be displayed at checkout before you complete the order.

Processing and delivery time

We generally process orders as quickly as possible. The stated delivery times may vary, particularly at weekends, on public holidays or during exceptionally busy shipping periods.

We will inform you if delivery of an order is significantly delayed.

Deliveries to Switzerland

Deliveries to Switzerland are dispatched from Germany.

Swiss import VAT, customs duties and any clearance or disbursement fees are not included in our shipping costs unless expressly stated otherwise at checkout.

These charges may be levied on the recipient on importation by the competent authorities or the carrier handling customs clearance.

Shipment tracking

Once your order has been dispatched and tracking is available, you will receive tracking information by email.

Damaged shipments

If a shipment arrives damaged, please contact us as soon as reasonably possible at shop@weinkontorsommer.de.

In this case, please initially keep the shipping packaging and damaged goods and, if possible, send us photographs of the outer packaging and damaged products. This does not restrict your statutory rights in respect of defects.

Returns and withdrawal

Information on your statutory right of withdrawal and returns is provided in our withdrawal instructions.

To arrange a return, you may use the function provided in your customer account at https://account.weinkontorsommer.de or contact us at shop@weinkontorsommer.de .

Business customers and international enquiries

Different shipping conditions and legal requirements may apply to business customers in the restaurant, hotel and retail sectors.

We are happy to assess individual enquiries from countries not currently available to private customers in our online shop. Please contact us at shop@weinkontorsommer.de.

Last updated: September 2026